Voice Process Executive

Handle outbound and inbound calls for international US Healthcare voice processes.

Liaise with US healthcare providers, insurance companies, and patients to clarify claim statuses and medical billing queries.

Maintain high call quality standards, active listening, and proper telephone etiquette during call interactions.

Follow standardized healthcare call scripts, HIPAA privacy rules, and escalation guidelines.

Capture detailed call notes, update client account records, and log query resolutions in database software.

Coordinate with internal healthcare revenue cycle management (RCM) teams to resolve pending claim issues.

Higher Secondary (10+2), Diploma, or Any Graduate degree.

0–1 Yrs of experience; open to freshers with good English communication as well as candidates with prior voice BPO experience.

Work Schedule: Evening / Night shift capability (US Healthcare timing).

Strong verbal communication and active listening skills in English.