Voice Process Executive

Answer inbound customer calls and communicate fluently in regional languages (Telugu, Malayalam, or Kannada).

Handle customer inquiries, account assistance, and service requests across regular 9-hour day shifts (8 hours work + 1 hour break).

Ensure high service quality standards, CSAT scores, and adherence to client-specified call handling scripts.

Assist callers with accurate service details, troubleshooting steps, and policy explanations.

Identify customer needs and resolve queries efficiently during the first interaction whenever possible.

Maintain detailed customer interaction records, call logs, and ticket statuses in system software.

Higher Secondary (10+2), Diploma, or Any Graduate degree.

0–1 Yrs of experience; open to freshers and entry-level BPO job seekers.

Work Schedule: Complete Day Shift (8 hours work & 1 hour break).

Language Requirements: Spoken fluency in regional languages (Telugu, Malayalam, or Kannada) along with basic English.