Voice Process Executive

Handle inbound and outbound calls to assist customers with real estate, property listing, and rental service inquiries.

Maintain strict service quality standards and ensure high customer satisfaction levels during call interactions.

Resolve client complaints, guide users through platform features, and answer service-related questions promptly.

Follow standard telecalling scripts, communication protocols, and escalation guidelines.

Capture detailed call notes, update customer account statuses, and log ticket information in internal databases.

Coordinate with internal support teams to ensure timely resolution of complex customer requests.

Higher Secondary (10+2), Diploma, or Any Graduate degree.

1-3 Yrs of experience; open to freshers with strong communication skills as well as experienced call center professionals.

Excellent verbal communication, active listening, and problem-solving skills in English and regional languages.