Voice Process Executive

Manage inbound customer service calls for domestic client processes to resolve user queries and service requests.

Work in structured day shifts (9:00 AM to 6:00 PM) to deliver consistent customer care and query resolution.

Provide accurate product or service information while maintaining a professional and courteous tone.

Address client concerns efficiently to minimize call handling time and maximize first-contact resolution.

Escalate complex or unresolved customer issues to line leads or technical support teams.

Log all customer call details, interaction histories, and resolutions in customer management systems.

Higher Secondary (10+2), Diploma, or Any Graduate qualification.

0–1 Yrs of experience; freshers are encouraged to apply.

Shift Details: Full Time, Day Shift (9:00 AM to 6:00 PM).

Good spoken communication skills and willingness to work in a BPO environment.