Telecom Engineer

Manage, configure, and maintain enterprise Avaya voice systems, call management infrastructure, and related peripheral applications.

Support and administer telecom adjunct platforms, including NICE recording systems and Avaya Call Management System (CMS) environments.

Troubleshoot complex voice network faults, telephony server incidents, trunk line errors, and call routing issues to ensure high availability.

Execute routine system maintenance, firmware updates, user provisioning, routing modifications, and dial plan configurations across enterprise setups.

Coordinate technical escalations with internal network operations teams, telecom vendors, and third-party voice solution providers.

Maintain comprehensive documentation of telecom network topologies, configuration changes, incident resolution reports, and system health audits.

Bachelor’s Degree / Diploma in Telecommunications, Electronics & Communication, Information Technology, Computer Science, or a related field.

3 to 5 years of proven hands-on technical experience in enterprise telecom engineering and voice administration.

Demonstrated working knowledge of Avaya communication systems, CMS reporting tools, and telephony adjunct platforms like NICE.

Strong technical background in enterprise telephony architecture, SIP protocols, VoIP routing, and contact center voice platforms.

Solid analytical, diagnostic, and troubleshooting skills in voice infrastructure environments.

Effective communication abilities to collaborate with cross-functional technical teams and global support desks.