Technical Support Specialist || Pune & Bangalore

BTech/BCA graduates with Microsoft, Azure, O365 troubleshooting skills and prior service desk experience
Handle IT service desk calls, log and prioritize tickets, provide first call resolution, escalate unresolved issues, update knowledge base
Salary Rs 2.77 LPA for freshers, Rs 4.5-5.5 LPA for experienced candidates
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Job description

Greetings from KVC CONSULTANTS LTD.

We are hiring right now for------ Technical Support/ Service Desk

Job Description --

LARGEST IT MNC -

Pune Hinjewadi Phase- 2

Bangalore , Electronic City

Walk-in at Kolkata Location -- --Work location will be Pune and Bangalore Only

International Voice Service desk

SALARY STRUCTURE :-

FRESHERS --- Rs 2.77 LPA -- for BTECH / BCA -- GRADUATES

Rs 4.50 LPA --5.50 LPA GRADUATE with 1+ Years of Experience

For Bangalore , Pune and Kolkata

5 days working / Cabs available

Roles and Responsibilities ---

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD

Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User

Microsoft , Azure , O365 , Troubleshooting Skill set needed

Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Routes the enquiries to Resolver Groups as appropriate

Re-routes misdirected calls

Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures

Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Makes recommendations for updates to the KB database

Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.

FOR THE INITIAL SCREENING ROUND ---

PLS CALL ANY OF THE BELOW NUMBERS-

or DM -- Service desk @ City applied with resume

HR - SAUMYA - 9628373767

HR - ALISHA - 9628373764

HR SAKSHI -- 7379458018

##KVC CONSULTANTS LTD

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

Role: Technical Support - Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

UG: Any Graduate