Technical Support Executive

Provide technical, application, and software support to clients and end-users experiencing software issues.

Diagnose software application queries, troubleshoot system errors, and guide users through resolution steps.

Log technical support requests, track ticket progress, and escalate unresolved bugs to senior technical teams.

Assist users with software installation, configuration settings, and basic feature training.

Maintain positive customer interactions through email, chat, and voice support channels.

Document support solutions, maintain user query registers, and update technical knowledge databases.

Diploma or Bachelor's degree in Computer Applications, Computer Science, IT, or related technical fields.

1-3 Yrs of experience; required candidates: FEMALE (open to both freshers and experienced professionals).

Strong software troubleshooting skills, technical aptitude, and problem-solving abilities.