Technical Support Executive
Baqira Technology 4.9
General
Work from Office
1
Any
Not Required
No
Job Description
Provide Level 1 technical assistance and customer care for international (US) process operations.
Handle voice and digital support channels to troubleshoot software configurations, connectivity, and product queries.
Guide international customers step-by-step through remote diagnostic workflows and resolution procedures.
Escalate complex technical bugs to Level 2 engineering teams with clear diagnostic logs.
Maintain call/ticket quality benchmarks, documentation standards, and customer satisfaction scores.
Compensation:
Salary: ₹2–2.5 Lacs PA.
Qualifications
Bachelor’s Degree / Diploma in Any Discipline (Technical/IT background preferred).
0-1 Yrs (Freshers eligible).
Excellent command of spoken and communicative English with strong listening skills.
Basic technical literacy, problem-solving ability, and readiness to work in international shift timings.