Technical Support Executive

Deliver technical customer service and real-time query resolution via live chat and non-voice support channels.

Troubleshoot technical issues, service queries, and user account concerns efficiently.

Maintain service level targets, high customer satisfaction (CSAT) ratings, and optimal First Contact Resolution (FCR).

Follow standard troubleshooting scripts, escalation matrices, and chat etiquette guidelines.

Record customer notes, query summaries, and case outcomes accurately in CRM ticketing tools.

Work Shift & Compensation:

Job Type: Full Time.

Shift: Day Rotational Shifts (Willingness to work in rotational day shifts).

Salary: ₹2–2.5 Lacs PA.

Any Graduate / Undergraduate / Higher Secondary (10+2).

1–3 Yrs of experience in customer support, technical chat process, non-voice operations, or CSE roles (Freshers welcome).

Strong written English communication skills and good typing speed.

Sound technical aptitude and customer-handling mindset.