Technical Support Engineer

Manage Network Operations Center (NOC) routines, monitoring network health and infrastructure status.

Configure, manage, and troubleshoot enterprise Firewalls and security appliances.

Utilize ServiceNow (Snow) and Monitoring tools to track, escalate, and resolve L2 network incidents.

Ensure ITIL Certified process adherence for incident management, problem management, and change requests.

Perform root cause analysis on recurring network outages and security policy violations.

Maintain comprehensive NOC logs, incident reports, and system change documentation.

Bachelor's degree in Computer Science, Information Technology, Electronics, or related fields.

1-3 Yrs of experience in L2 technical support, NOC operations, and enterprise networking.

Strong experience in Network Operations Center (NOC), Firewalls, and Networking concepts.

Industry certifications like ITIL Certified, NSE (Fortinet Network Security Expert), or CCNA are highly valued.