Technical Support Engineer

Provide high-level technical support for Saviynt's AI-powered identity platform, managing human and machine identities.

Conduct advanced Troubleshooting on identity access governance, Sailpoint integrations, and access workflows.

Write and debug automation scripts using Groovy and other Scripting tools to resolve technical issues.

Apply ITIL / IT Service Management (ITSM) principles to manage complex technical support incidents.

Deliver clear Verbal Communication and written technical guidance to enterprise clients and stakeholders.

Maintain detailed issue resolution logs, customer ticket archives, and technical knowledge articles.

Bachelor's degree in Computer Science, Information Security, or related technical fields.

1-3 Yrs of core experience in technical support, identity and access management (IAM), or software troubleshooting.

Practical knowledge of identity platforms (Sailpoint, Saviynt), Groovy scripting, and ITSM standards.

Excellent verbal and written communication skills with strong analytical problem-solving capabilities.