Technical Support Engineer

Deliver technical support and operational monitoring for AI systems and automated Chatbot solutions.

Monitor Service Level agreements (SLAs) to ensure timely resolution of customer queries and platform incidents.

Participate in Continuous Improvement initiatives to refine support workflows and system efficiency.

Collaborate with engineering teams to analyze recurring issues and optimize support automation.

Willingness to work from office in a 24x7 shift environment across rotational support rotas.

Maintain complete ticket logs, operational summaries, and incident post-mortem documentation.

Bachelor's degree in Computer Science, IT, or Engineering disciplines.

1-3 Yrs of experience in technical support, application monitoring, or service desk management.

Willingness to work in a 24x7 shift environment from the physical office location.

Exposure to AI technologies, chatbots, and continuous process improvement methodologies.