Technical Support Engineer

Provide L1 Support and customer assistance for web hosting services and technical inquiries.

Perform Technical Troubleshooting to resolve domain configuration, server, and email routing issues.

Interact with global clients via chat, email, or ticketing systems to address technical service requests.

Diagnose basic network connectivity, server downtime, and DNS setup errors effectively.

Escalate complex server-side and infrastructure issues to L2/L3 engineering teams.

Maintain detailed ticketing records, issue resolutions, and customer support logs.

Degree or Diploma in Computer Science, Information Technology, or relevant technical fields.

1-3 Yrs of experience; open to freshers and entry-level support engineers.

Basic understanding of Web Hosting, server environments, and technical troubleshooting protocols.

Good written communication skills and remote support discipline.