Technical Support Engineer

Provide hardware support and customer assistance for computer peripherals and consumer electronics.

Troubleshoot system compatibility and device configuration across Windows, Linux, and macOS platforms.

Escalate complex hardware defects and unresolved technical issues to higher support tiers.

Assist Hindi-speaking customers with device setup, warranty queries, and product functionality guidance.

Collaborate with service center teams to ensure timely repair and replacement services.

Maintain complete daily call logs, customer interaction history, and ticket resolution records.

Diploma or Bachelor's degree in Hardware Networking, Computer Science, or related fields.

0–1 Yrs of experience, suitable for freshers and early-career support technicians.

Hands-on experience with Windows, Linux, and macOS operating systems.

Fluency in Hindi (Hindi Speaking) and strong customer support capability.