Technical Support Engineer

Provide Level 1 and Level 2 technical support via Service Desk and IT Helpdesk channels.

Manage incident tickets, service requests, and query tracking using ServiceNow Ticketing tools.

Escalate complex issues to higher-tier engineering or development teams in a timely manner.

Troubleshoot system, software, hardware, and network access issues reported by end-users.

Maintain clear technical documentation, resolution articles, and user support logs.

Take advantage of internal career growth and certification opportunities to expand technical capabilities.

Bachelor's degree in Computer Science, Information Technology, or related technical fields.

1-3 Yrs of experience in IT Helpdesk, Service Desk, or technical support operations.

Proficiency with IT Service Desk workflows and ticketing tools like ServiceNow.

Strong diagnostic, customer service, and technical troubleshooting skills.