Reservation Executive

Handle room booking requests, inquiries, and modifications across online and offline reservation channels.

Deliver top-tier Guest service to elevate Guest satisfaction and maintain high hospitality standards.

Manage guest relations by providing clear information on room rates, special packages, and property amenities.

Process reservation entries, payment details, and room cancellations accurately within the central reservation system.

Coordinate with the front office, revenue management, and housekeeping teams to optimize room occupancy.

Maintain complete reservation logs, booking confirmation archives, and guest communication records.

Diploma or Bachelor's degree in Hotel Management, Hospitality, or related fields.

1-3 Yrs of experience, making it suitable for both ambitious freshers and experienced reservation executives.

Driven and passionate personality focused on customer service excellence in luxury hospitality.

Excellent verbal and written communication skills with strong telephone etiquette.