Process Associate (Voice Process)

Handle inbound and outbound customer support calls for international US process campaigns.

Deliver professional customer service, resolve client inquiries, and maintain high satisfaction metrics.

Coordinate with global operations teams to ensure smooth service delivery and process adherence.

Follow standard communication scripts, call guidelines, and quality compliance frameworks.

Maintain structured call logs, ticket documentation, and case resolution notes in the CRM.

Work Shift & Compensation:

Mandatory Night Shift Only.

Salary: ₹1.5 – 3 Lacs PA.

Higher Secondary (10+2), Diploma, or Bachelor's Degree in Any Stream.

1-3 Yrs of experience in international voice processes, BPO, or customer service (Open to Freshers).

Strong verbal English communication skills and good active listening abilities.

Flexibility to work permanently in night shifts.