Process Associate

Support business process operations across voice, semi-voice, and accounting support workflows.

Manage customer interactions, verify transaction details, and resolve process queries in a timely manner.

Adhere to client standard operating procedures (SOPs), service level agreements (SLAs), and quality benchmarks.

Coordinate with internal team members to ensure daily transaction targets and turnarounds are met.

Maintain organized transaction logs, process documentation, and daily activity trackers.

Any Graduate (B.Com, BBA, B.Sc, B.A, or related streams).

0-1 Yrs (Freshers eligible).

Good written and verbal English communication skills.

Basic understanding of accounting, business processes, or customer handling.