Operations Executive

Manage day-to-day Call Center operations, assisting candidates and clients during remote proctoring sessions.

Execute effective Call Center Management routines, monitoring inbound inquiries, call queues, and ticket statuses.

Deliver continuous Customer Support to address platform navigation, technical glitches, and verification queries.

Focus on Handling Customer Queries promptly, ensuring first-contact resolution and high customer satisfaction scores.

Work across flexible shifts: Core business hours / extended hours as required to support key delivery schedules and exam sessions.

Coordinate cross-functionally with internal technical leads to escalate and resolve complex platform issues.

Maintain organized logs of candidate interactions, support tickets, and daily operational reports.

Bachelor's degree in any stream (Commerce, Business Administration, Computer Applications, Arts, Science).

1–3 Yrs of experience, perfectly tailored for entry-level candidates, freshers, and junior support professionals.

Hands-on familiarity with call center support platforms, CRM ticketing systems, and query resolution workflows.

Strong verbal and written communication skills, patient query-handling mindset, and flexibility with extended work hours.