Non-Voice

Handle customer inquiries via Email Support and Chat Support channels to resolve account, service, or order issues.

Maintain high accuracy and quick turnaround time while processing non-voice process customer interactions.

Follow company communication protocols, response guidelines, and quality standards during client resolution.

Work across rotational shifts (predominantly night shifts) under a 5-day work week schedule.

Escalate complex technical or operational issues to tier-2 support teams when required.

Maintain complete interaction logs, query resolution records, and customer satisfaction metrics.

Higher Secondary (10+2), Diploma, or Any Graduate degree.

0-1 Yrs experience, freshers are eligible and encouraged to apply.

Shift Timings & Off: 5-day work week with rotational shifts (predominantly night shift).

Excellent verbal and written communication skills in English.