IT Support Executive

Deliver Level-1 (L1) technical support for end-user computing devices, including laptops, desktops, and printers.

Handle OS installations, application patching, antivirus configuration, and peripheral troubleshooting.

Manage local area network (LAN) connections, Wi-Fi access points, and basic switch connectivity.

Track IT assets, manage hardware handovers, and assist with basic IT administration tasks.

Log support tickets, track resolution times, and escalate complex issues to senior infrastructure teams.

Diploma / Bachelor's Degree in IT, Computer Science, Hardware & Networking, or equivalent.

1–3 Yrs of hands-on experience in L1 IT support and desktop/laptop maintenance.

Strong troubleshooting knowledge of Windows OS, LAN networks, laptops, and printer configurations.

Good problem-solving and customer handling skills.