Insurance Executive

Provide General Customer Service to policyholders, addressing post-sale queries, policy updates, and renewal requests.

Deliver post-sale technical and operational support to guide customers through policy terms, benefits, and claims processes.

Apply customer experience management principles to resolve client grievances promptly and maintain high satisfaction levels.

Support backend operational workflows, ensuring seamless communication between policyholders, underwriters, and support teams.

Coordinate warehouse operations or document storage protocols for physical insurance policy archives where applicable.

Maintain complete records of customer interactions, policy updates, and service request tickets.

Bachelor's degree in Commerce, Business Administration, Insurance, or related streams.

3-5 Yrs of experience in customer service, post-sales support, or insurance operations.

Baseline understanding of insurance policies, customer service frameworks, and back-office tracking.

Strong communication skills, empathetic problem-solving, and good record-keeping habits.