Executive - Technical Support

Deliver Level 1 (L1) technical support and customer assistance in Malayalam and Telugu regional languages.

Resolve customer technical queries regarding IoT hardware devices, telemetry platforms, and software features.

Utilize strong verbal and written communication skills to handle client support requests effectively.

Coordinate with L2 support teams and product developers to escalate complex technical bugs.

Guide clients through step-by-step device troubleshooting, account setup, and platform navigation.

Maintain accurate support call logs, ticket statuses, and customer feedback entries in CRM systems.

Higher Secondary (10+2), Diploma, or Any Graduate degree.

0–1 Yrs of experience in L1 technical support, customer care, or technical BPO processes.

Language Proficiency: Mandatory fluency in Malayalam or Telugu along with English.

Excellent customer service orientation, communication skills, and technical troubleshooting capabilities.