Executive - Operations

Drive customer engagement operations leveraging digital process transformation platforms and automated tools.

Coordinate operational orchestration across multiple service delivery channels, ensuring smooth customer interaction flows.

Support Wireless technology operations, managing subscriber query resolutions, technical requests, and account updates.

Utilize Artificial Intelligence workflow tools to streamline routine operational tasks and optimize agent response efficiency.

Deliver high-quality Customer engagement management, maintaining performance metrics and resolution targets.

Analyze daily operational performance data to identify process bottlenecks and implement service enhancements.

Maintain complete documentation of customer interactions, system logs, and operational workflow metrics.

Bachelor's degree in Business Administration, Information Technology, Operations Management, or related disciplines.

1-3 Yrs of experience, accommodating driven freshers up to experienced operations executives.

Baseline understanding of customer experience platforms, AI tools, and process orchestration.

Strong logical problem-solving abilities, technical adaptability, and clear communication habits.