E-Mail Chat Process

Respond to incoming customer queries via written channels, including email and live chat platforms.

Manage customer assistance workflows for inbound queries across domestic client processes.

Deliver accurate, helpful, and courteous resolutions to customer requests in a timely manner.

Operate efficiently under a Day Shift routine.

Identify customer pain points and provide appropriate workaround steps or policy clarifications.

Maintain organized case records, interaction logs, and chat performance metrics.

Any Graduate degree or Undergraduate qualification.

1-3 Yrs experience; open to freshers as well as experienced customer support professionals.

Strong written communication, typing efficiency, and problem-solving skills.