Customer Support Executive
GENXLEAD RETAIL PVT LTD. 4.9
General
Work from Office
1
Female
Not Required
No
Job Description
Handle inbound and outbound customer inquiries via voice and non-voice channels to provide accurate service support.
Address client queries, resolve order or service issues, and ensure high customer satisfaction levels.
Communicate effectively with customers in English and Hindi to understand their requirements and deliver appropriate solutions.
Maintain customer relationship records, log interaction details, and track query resolutions in company databases.
Coordinate with internal teams to escalate and resolve complex customer requests in a timely manner.
Follow standard customer care procedures, response templates, and organizational quality guidelines.
Contact Details for Application:
Email ID: kavitha.rajendran@gxlretail.com
Mobile / WhatsApp: 9363471588
Qualifications
Required Qualification: Graduates from any stream (Any Degree).
Experience: Fresher or 0 to 2 years in customer care / customer support.
Gender Preference: Only Female candidates.
Mandatory Languages: Fluent in English and Hindi.