Customer Support Executive
Genxlead 4.9
General
Work from Office
1
Any
Not Required
No
Job Description
Handle inbound and outbound customer calls to resolve inquiries regarding orders, products, sizing, payments, returns, and refunds.
Deliver professional, empathetic, and prompt customer assistance adhering to brand communication guidelines.
Track shipment statuses, coordinate with logistics partners, and provide real-time order delivery updates to customers.
Maintain accurate customer interaction logs, feedback notes, and issue resolution details in the CRM software.
Escalate complex or unresolved customer grievances to senior support teams for timely resolution.
Application Details:
Target Profile: Female Candidates Only
Email Application: kavitha.rajendran@gxlretail.com
WhatsApp Application: 9363471588
Qualifications
Any Degree (Graduation in Any Discipline / Arts / Science / Commerce / Management).
Experience: 0 to 2 Years in Customer Support – Voice Process (Freshers & Experienced eligible).
Languages: Fluency in English & Hindi (Mandatory).
Strong verbal communication, active listening, and problem-solving abilities.
Basic computer proficiency and experience with CRM or ticketing systems is an added advantage.