Customer Support Executive
NoBroker 4.9
Customer Support (Banking, Insurance, Mutual Funds)
Remote
2
Any
Not Required
No
Job Description
Handle inbound customer queries, concerns, and escalations via phone, email, and live chat in a professional remote environment.
Provide end-to-end customer support, ensuring high first-contact resolution rates and positive customer experiences.
Maintain accurate customer interaction records, ticket logs, and status updates using internal CRM and MS Office tools.
Coordinate with internal operations, sales, and verification teams to resolve complex customer issues promptly.
Ensure adherence to standard operating procedures, response timelines, and service quality benchmarks
Qualifications
Higher Secondary Education (10+2) / Any Bachelor’s Degree.
1 to 3 years of experience in customer support, voice/non-voice customer care, or tele-calling (freshers are welcome to apply).
Proficiency in MS Office (Word, Excel) and basic computer handling skills.
Linguistic proficiency: Fluency in English and/or Hindi, with strong preference for candidates speaking Kannada, Tamil, or Marathi.
Dedicated home-office setup with a stable high-speed internet connection and quiet working environment.