Customer Support Executive

Handle inbound and outbound calls across domestic operations under standard Voice Process guidelines.

Resolve customer queries, account issues, and transactional requests within the banking vertical.

Deliver front-line Customer Support, maintaining high customer satisfaction metrics and query resolution rates.

Work in NIGHT ROTATIONAL SHIFT setups (8hrs work & 1hr break schedule) with complete shift flexibility.

Manage customer call logs, ticket logging systems, and issue escalations systematically.

Adhere strictly to call flow scripts, security compliance rules, and customer privacy protocols.

Maintain professional telephone etiquette and clear verbal communication standards.

Higher Secondary (10+2) or Bachelor's degree in any discipline.

0–1 Yrs of experience, perfectly suited for entry-level candidates, freshers, and junior voice agents.

Mandatory requirement: Flexibility to work in night rotational shifts.

Strong verbal communication skills, active listening abilities, and a customer-centric mindset.