Customer Support Executive

Manage inbound and outbound customer communication across international call center voice and chat processes.

Reach out to existing and prospective customers to assist with queries, account updates, and service solutions.

Identify customer pain points swiftly and deliver appropriate, high-quality resolutions.

Meet daily operational targets, including average handle time (AHT), response rates, and first-call resolution (FCR).

Collaborate with internal operations teams to ensure seamless customer query management.

Maintain accurate customer conversation records, ticket logs, and CRM updates.

Compensation:

Salary: ₹2.5 – 4 Lacs PA.

Higher Secondary (10+2), Diploma, or Any Bachelor's Degree.

0–1 Yrs of experience in international BPO, voice/chat processes, or customer support (Freshers to experienced professionals).

Excellent command over English communication (both verbal and written).

Strong typing speed, chat management skills, and telephonic etiquette.