Customer Support Executive

Operate in a remote setup, managing end-to-end customer support under a Work From Home (WFH) process.

Address and resolve customer inquiries via multiple interaction channels within a Blended Process environment.

Engage with customers through real-time Chat and email support channels to resolve technical and service issues.

Focus on Solving Queries efficiently, reducing average handling times (AHT) while ensuring first-contact resolution (FCR).

Deliver high-quality Customer Service by providing precise product information and step-by-step guidance.

Log all customer interactions, feedback, and issue statuses accurately into CRM systems.

Maintain stable home network connectivity, system uptime, and adherence to remote security guidelines.

High School Diploma (10+2) or Bachelor's degree in any stream.

0–5 Yrs of experience, accommodating fresh entry-level talent up to experienced support associates.

Baseline requirements: Strong written and verbal communication, keyboard typing speed, and problem-solving skills.

High self-discipline, time management capability, and comfort with digital CRM and chat interfaces.