Customer Support Executive

Handle inbound and outbound customer inquiries via voice and non-voice support channels.

Provide accurate resolutions to client issues, service queries, and product-related concerns in a timely manner.

Follow standardized call flows, documentation scripts, and quality compliance guidelines.

Escalate unresolved customer complaints or technical glitches to higher-tier support teams.

Maintain high customer satisfaction (CSAT) ratings and adhere to service level agreements (SLAs).

Log detailed interaction notes, ticket statuses, and resolution summaries in the CRM database.

Work Conditions:

Must be flexible to work in rotational shifts.

Any Graduate (Arts, Science, Commerce, Engineering, or related streams).

0–1 Yrs of experience in voice, non-voice, or customer support operations (Open to Freshers).

Strong verbal and written communication skills in English.

Good active listening, multitasking, and problem-solving abilities.