Customer Support Executive

Manage customer communications and inquiries across non-voice channels including chat, email, and digital portals.

Take complete ownership of customer requests, troubleshoot issues end-to-end, and provide accurate, timely resolutions.

Maintain high standards of professional communication and service quality aligned with international BPO benchmarks.

Build and nurture positive, long-term relationships with customers through proactive follow-ups and empathetic problem-solving.

Accurately document case notes, interaction histories, and feedback in customer relationship management (CRM) systems.

Higher Secondary (10+2) / Any Graduate in Arts, Commerce, Science, or related field.

1 to 3 years of hands-on experience in customer support, international BPO, or non-voice processes (freshers with strong written English are welcome).

Demonstrated ability to demonstrate clear communication, ownership, and professionalism in all customer interactions.

Strong written English capabilities, typing speed, and accuracy for chat/email operations.

Problem-solving mindset with the flexibility to work in rotating shifts if required