Customer Success Executive

Manage long-term client relationships to drive active Customer Engagement and product adoption.

Execute strategic Client Retention and Customer Retention practices to minimize account churn.

Identify expansion opportunities within existing client accounts through targeted Upsell initiatives.

Pitch complementary products and feature add-ons to existing accounts to execute Cross selling strategies.

Conduct regular account check-ins to monitor platform health, resolve operational bottlenecks, and collect client feedback.

Onboard new clients smoothly, guiding them through product setup, features, and best operational practices.

Maintain complete account history logs, customer health metrics, and renewal tracking sheets.

Bachelor's degree in Business Administration, Marketing, Computer Applications, or related streams.

0–1 Yrs of experience, making it an ideal role for entry-level professionals, freshers, and junior success associates.

Baseline understanding of customer success management, SaaS workflows, and account retention strategies.

Excellent interpersonal relationship-building skills, persuasive communication abilities, and a proactive attitude.