Customer Success Executive

Support the WhatsApp solutioning team to deliver end-to-end messaging and communication API workflows.

Conduct periodic Quarterly Business Reviews (Qbr) with enterprise clients to evaluate account performance and ROI metrics.

Drive revenue growth across assigned accounts through proactive Upselling and Cross Selling of cloud communication products.

Implement structured Customer Retention measures to maintain high client satisfaction and contract renewals.

Deliver dedicated Customer Service, acting as the primary point of contact for technical queries and integration support.

Collaborate cross-functionally with product and engineering teams to resolve client issues promptly.

Track key account usage metrics, service level agreement (SLA) compliance, and customer sentiment scores.

Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related disciplines.

3–5 Yrs of experience managing client accounts, customer success, or technical solutioning, preferably in CPaaS or SaaS industries.

Direct experience conducting Quarterly Business Reviews (QBRs) and handling enterprise client portfolios.

Strong technical aptitude, problem-solving mindset, and professional presentation capabilities.