Customer Service Executive

Handle inbound customer calls, inquiries, and service requests for an international/US voice process.

Provide prompt, accurate, and empathetic resolutions to customer queries regarding products, services, accounts, or billing.

Adhere strictly to call center KPIs, including First Call Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT), and quality compliance scores.

Accurately log customer interactions, case details, and follow-up actions into the CRM system.

Escalate unresolved or complex customer issues to senior support tiers or supervisory teams when necessary.

Maintain a high standard of professional verbal communication and telephone etiquette throughout all interactions.

Compensation: ₹2.25 to ₹3.00 Lakhs PA (₹2.25–3 Lacs PA)

Minimum HSC (10+2) / Any Graduate (HSC and Graduate Freshers eligible).

0 to 3 Years of experience (Freshers and experienced candidates welcome).

Excellent verbal English communication and active listening skills.

Willingness to work in rotational/night shifts aligned with international/US process hours.