Customer Service Executive
Hexaware Technologies 4.9
General
Work from Office
2
Any
Not Required
No
Job Description
Handle inbound customer calls and support queries for a Qatar-based international voice process.
Provide prompt, accurate, and professional assistance regarding client services, account inquiries, and operational concerns.
Maintain call center quality benchmarks, including First Call Resolution (FCR), Average Handling Time (AHT), and customer satisfaction (CSAT) scores.
Log all customer interactions, feedback, and complaint tickets systematically into the CRM database.
Escalate complex technical or operational issues to higher support tiers or team leads as per standard operating procedures.
Work effectively across assigned shifts catering to international process timelines.
Compensation: ₹2.00 to ₹3.00 Lakhs PA (₹2–3 Lacs PA)
Qualifications
Minimum Higher Secondary (10+2) / Any Graduate (Freshers are welcome to apply).
0 to 2 Years of experience in inbound customer support, international voice processes, or BPO operations.
Excellent verbal English communication skills with clear articulation and polite telephone etiquette.
Active listening and problem-solving abilities with a customer-first approach.