Customer Care Telecaller

Preferable in and around BTM Layout
Well versed with Excel with Formulas
Looking for long term association
Languages: Multiple languages, Kannada English (Mandatory)

Company: The Professional Couriers

Industry: Courier and Cargo

Role: Customer Care Telecaller

The Professional Couriers is a Last Mile Logistics service provider across India and internationally with

over 35 years of market presence

We are looking for Customer Care Telecaller who will be responsible for delivery of consignments within

turnaround time (TAT) and solving customer queries.

Roles and Responsibilities:

-To follow up with our counter parts and respective destinations via out bound calls for on time delivery

within TAT(Turn around time).

-Follow up with Branches.

-Drafting Mail and sharing the feedback to the concerned customer.

-Escalating the issues as per the escalation matrix.

-Clearing the pending shipments on day to day basis.

-Take care of other official works assigned by the Manager.

-Sharing the day to day activities to the management as a report.

Requirements:

-Should have System Knowledge,

-Well versed with Excel with Formulas.

-Should be able to understand and revert client s mails.

-Languages: Multiple languages, Kannada English (Mandatory)

Disclaimer :This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Role: Non Voice - Other
Industry Type: Courier / Logistics
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

UG: Any Graduate
PG: Any Postgraduate