Coordinator

Facilitate day-to-day diagnostic center operations, patient coordination, and service workflow management.

Escalate patient concerns when required to senior management to ensure swift resolution and high service quality.

Gather customer feedback to drive service improvement initiatives and elevate overall customer satisfaction.

Maintain operational MIS (Management Information System) reports, tracking daily patient turnouts and test processing times.

Coordinate with laboratory technicians, medical staff, and front-desk teams to maintain seamless center administration.

Maintain complete patient query logs, service quality checklists, and daily feedback archives.

Bachelor's degree in Healthcare Management, Business Administration, Science, or related fields.

1–3 Yrs of experience in operational coordination, customer support, or diagnostic center management.

Strong customer resolution skills, operational reporting capabilities (MIS), and communication habits.