Client Relationship Manager

Build and sustain long-term business relationships with global B2B clients utilizing travel technology solutions.

Manage client accounts, understand technology requirements, and drive adoption of ERP, CRM, and SaaS software products.

Identify cross-selling and upselling opportunities to expand business development revenue within existing accounts.

Act as the primary liaison between global travel technology clients and internal product engineering teams.

Monitor customer satisfaction levels, resolve account operational bottlenecks, and prevent client churn.

Maintain complete account health logs, client interaction reports, and sales pipeline updates.

Bachelor's degree in Business Administration, Marketing, Information Technology, or related fields.

3–5 Yrs of experience in client relationship management, SaaS product account management, or B2B tech sales.

Work model: 100% Remote.

Proven background handling ERP / CRM / SaaS platforms and driving client retention in global markets.