Chat Support Executive

Handle real-time customer interactions through live chat, web support, and digital non-voice channels for global clients.

Provide end-to-end customer support across international blended and non-voice workflows with high first-contact resolution rates.

Maintain accurate case logs, customer interaction notes, and ticket statuses within CRM and web ticketing tools.

Troubleshoot customer inquiries promptly while adhering to strict international service quality benchmarks and response timelines.

Coordinate with internal support teams to escalate and resolve complex technical or account-related issues.

Higher Secondary (10+2) / Bachelor's Degree / Graduate in any discipline.

0 to 5 years of experience in chat support, international BPO, non-voice, or blended customer support processes.

Must be comfortable working in 24/7 rotational shifts.

Strong written English communication skills with good typing speed and accuracy.

High attention to detail, problem-solving ability, and customer-first orientation.