Chat Support Executive

Deliver support to international customers across live chat and voice support workflows.

Provide quick, effective resolutions for account inquiries, service requests, and general questions.

Adhere to customer service standard operating procedures, quality guidelines, and call/chat scripts.

Achieve individual daily performance targets, including response times and satisfaction ratings.

Record customer details, communication history, and ticket resolutions in the CRM portal.

Shift & Working Conditions:

Shift Timings: Rotational shifts between 6:00 PM to 8:00 AM (any 9-hour window).

5 Days Working with 2 Rotational Offs.

Salary: ₹70,000 – 3 Lacs PA.

Higher Secondary (10+2), Diploma, or Any Bachelor's Degree.

0–1 Yrs of experience in international BPO, chat support, or voice processes (Open to Freshers).

Good written and verbal English communication abilities.

Flexibility to work in rotational/night shift schedules.