Chat Support Executive

Assist German-speaking customers via live chat platforms to resolve account queries, order tracking issues, and technical service requests.

Deliver accurate, empathetic, and prompt non-voice support while adhering to strict language and communication guidelines.

Operate effectively within International Chat Process environments, managing multiple chat sessions concurrently.

Work in rotational shifts to support international business hours and client operational requirements.

Identify customer pain points and escalate complex cases to appropriate internal support teams.

Maintain complete interaction records, chat transcripts, customer satisfaction scores, and query resolution logs.

Higher Secondary (10+2), Undergraduate, or Any Graduate qualification (Undergraduate freshers are welcome to apply).

1-3 Yrs of experience, open to freshers as well as experienced language support professionals.

Professional fluency in written German (B1/B2/C1 certification level preferred) and English.

Ability to work in rotational shifts and operate effectively in a fast-paced chat support environment.