Chat Support Executive

Manage live chat and email customer interactions for international e-commerce clients.

Resolve inquiries regarding product details, order processing, shipping updates, returns, and refunds.

Maintain top-tier customer satisfaction (CSAT) scores and adherence to First Contact Resolution (FCR) targets.

Ensure clear, professional written communication and compliance with quality frameworks.

Log support tickets, document issue details, and coordinate escalations via CRM tools.

Compensation:

Salary: ₹2.75–4 Lacs PA.

Any Graduate / Undergraduate in Any Discipline.

1–3 Yrs of experience in international chat support, email process, or e-commerce customer care.

Strong written English communication skills and good typing accuracy.

Solid customer service orientation and problem-solving skills.