Chat Support Executive

Provide prompt and accurate support across chat, email, and blended non-voice service channels.

Address general customer inquiries, account questions, and troubleshooting requests.

Meet key operational metrics, including Average Handle Time (AHT) and customer satisfaction benchmarks.

Work collaboratively with team leads to resolve complex or escalated client concerns.

Maintain complete interaction records and ticket summaries in internal CRM systems.

Compensation:

Salary: ₹3–4.25 Lacs PA.

Graduates from any discipline can apply (Freshers are welcome).

1-3 Yrs of experience in chat process, blended support, email support, or BPO non-voice operations.

Good written communication skills and solid understanding of customer service practices.

Quick typing ability, basic computer proficiency, and multitasking capabilities.