Chat Process Executive

Manage real-time customer interactions and resolve inquiries through digital chat and non-voice support channels.

Deliver support for international non-voice processes adhering to global quality benchmarks and response time targets.

Address service-related questions, account updates, and general user troubleshooting requests.

Maintain professional digital communication and high customer satisfaction (CSAT) scores.

Accurately document chat histories, customer feedback, and ticket resolutions in the CRM database.

Working Conditions & Compensation:

Shift Pattern: 24/7 rotational shifts with 2 rotational offs.

Salary: ₹3–3.5 Lacs PA.

Any Graduate / Undergraduate in Any Discipline.

1–3 Yrs of experience in international non-voice processes, chat support, or BPO operations.

Excellent written English communication skills (B2 High candidate preferred).

Strong typing speed, problem-solving mindset, and comfort with rotational night shifts.