Chat Process Executive
Ampluskey Consultancy 4.9
General
Work from Office
1
Any
Not Required
No
Job Description
Provide high-quality non-voice chat support for top-tier MNC client accounts.
Handle multi-chat customer interactions simultaneously while maintaining accuracy and quick response times.
Troubleshoot customer concerns, account queries, and service requests using standard knowledge-base articles.
Ensure strict adherence to Service Level Agreements (SLAs), First Contact Resolution (FCR), and chat quality guidelines.
Escalate complex technical or operational issues to appropriate internal teams with clear case documentation.
Work Schedule & Compensation:
Schedule: 5 Days Working with 2 fixed/rotational offs.
Salary: ₹3.5–4.5 Lacs PA.
Qualifications
Bachelor’s Degree / Diploma in Any Stream.
1–3 Yrs of hands-on experience in international chat process, non-voice BPO, or backend customer support.
Strong written English proficiency, quick comprehension, and keyboard typing efficiency.
Ability to multitask, manage high chat volumes, and work in a dynamic team environment.