AR Caller

Job Description :
We are seeking a diligent and proactive AR Caller to join our US Healthcare BPO team

The AR Caller will be responsible for managing the accounts receivable process by contacting insurance companies to follow up on pending claims, resolving denials, and ensuring timely reimbursement for healthcare services

Job Responsibilities:
Make outbound calls to insurance companies to follow up on unpaid or denied claims

Verify claim status, understand reasons for denials or delays, and take necessary steps to resolve issues

Accurately document call activities and update account information in the system

Work with healthcare providers and billing teams to gather necessary information for claim resubmission

Identify trends in denials and payment delays, and suggest process improvements to minimize issues

Meet individual and team performance targets, including call handling metrics and claims resolution rates

Handle sensitive patient information with confidentiality and comply with HIPAA regulations

Participate in training sessions to stay updated on payer policies, healthcare regulations, and process changes

Collaborate with team members to ensure smooth workflow and contribute to a positive team environment

Qualifications:
Bachelor s degree

Previous experience in accounts receivable, medical billing, or a similar role in the US healthcare BPO industry

Strong understanding of healthcare terminology, insurance plans, and claims processing

Excellent verbal communication skills with a clear and professional phone manner

Proficiency in using billing software, accounts receivable systems, and MS Office

Flexible to work in Night shifts

Skills:
Strong interpersonal and communication skills

Active listening and empathy

Basic computer skills and familiarity with MS Office

Ability to work independently and as part of a team

Job Category: Voice Process
Job Location: Chennai
Role: Other
Industry Type: Pharmaceutical & Life Sciences
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other

UG: Any Graduate
PG: Any Postgraduate